1. What products do you sell?
We specialize in men’s jackets, offering versatile outerwear designed for everyday wear, casual styling, and outdoor activities.
2. Where do you ship?
We currently ship within the United States only. International shipping is not available.
3. How long does order processing take?
Orders are generally processed within 1–3 business days after payment confirmation.
4. How long does shipping take?
Estimated delivery time is generally 3–7 business days after shipment. Actual delivery times may vary depending on the destination and carrier.
5. Which shipping carriers do you use?
We work with established carriers, including USPS, UPS, and FedEx. The carrier is selected based on the shipment and destination.
6. How can I track my order?
When tracking information is available, it will be provided after your order has shipped.
7. Can I cancel my order?
Orders may be eligible for cancellation before processing or shipment begins. Once shipped, orders cannot be canceled.
8. What is your return policy?
Eligible items may be returned within 30 days of receipt, provided they meet our return conditions.
Please review our Return & Refund Policy for complete details.
9. Who pays for return shipping?
For quality-related issues confirmed by our support team, we cover reasonable return shipping costs.
For non-quality-related returns, customers are responsible for return shipping costs.
10. How long do refunds take?
Approved refunds are generally processed within 3–5 business days after the returned item has been received and inspected.
Your bank or payment provider may require additional time to reflect the refund.
11. Do you offer subscriptions or recurring payments?
No. All purchases are one-time transactions. We do not offer automatic subscriptions or recurring billing.
12. How can I contact customer support?
Please visit our Contact Us page for customer support information. We will be happy to assist with your questions.
Thank you for shopping with Off road Cheetah Jacket LLC.