Return & Refund Policy

At Off road Cheetah Jacket LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund conditions below.

1. Return Period

Customers may request a return within 30 days of receiving their order.

Items must be returned in their original condition, unused, unworn, unwashed, and with original tags and packaging where applicable.

2. Eligible Returns

Returns may be accepted for the following reasons:

  • The item arrived damaged.
  • The item has a manufacturing defect.
  • The wrong item was received.
  • The item does not meet the applicable return conditions.

For reasons unrelated to product quality, customers are responsible for the return shipping costs.

For defective, damaged, or incorrectly shipped items confirmed by our support team, we will cover the reasonable return shipping costs.

3. Non-Returnable Items

We may not accept returns for:

  • Items that have been worn, washed, or used.
  • Items damaged due to improper handling or care.
  • Items missing original tags or packaging when required.
  • Items returned in a condition that affects their resale value.

4. How to Request a Return

To request a return, please contact our customer support team with:

  • Your order number.
  • The item you wish to return.
  • The reason for the return.
  • Photos of the item, if it is damaged or defective.

Please wait for return instructions and approval before sending any items back.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund approval status.

Approved refunds will be issued to the original payment method.

Refunds are generally processed within 3–5 business days after the returned item has been received and approved.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

6. Exchanges

If you need a different size or item, please contact our support team to discuss available options.

Exchanges are subject to product availability.

7. Order Cancellations

Orders may be eligible for cancellation before they enter processing or shipping.

Once an order has been shipped, it can no longer be canceled and must follow our return procedures.

8. Contact Us

For return or refund assistance, please refer to our Contact Us page.

Thank you for shopping with Off road Cheetah Jacket LLC.